The Peruvian Government has committed to the goals of the 2030 Agenda, the 2015 Paris Climate Agreement and the New Urban Agenda. To guarantee its contribution to these agreements, Peru needs, among other, efficient, climate-friendly and citizen-centred public services in towns and cities.
Currently, public service management is poorly performing and highly departmentalised.. In order to modernise public administration, it is necessary to professionalise its management ,make it more coherently across different departments and more holistic. There is also a lack of suitable models for effective partnerships with private suppliers of municipal services.
Management of public services in selected cities are climate-friendly, citizen-centred, and cross-departmentally managed.
The project assesses management practices of selected cities in terms of efficiency, responsiveness to citizens’ needs and climate protection. In order to improve management of public services, the project designs with city councils models for interdepartmental, integrated management.. With citizen feedback, integration of mitigation measures against climate change and digitalisation of management, the project improves public services..
The project shares local experience between cities via a learning network. These experiences are used for the development of mechanisms to support cities and coordination between the state and local governments..
The following results are expected:
- Pilot measures demonstrate the improvement potential for service quality, responsiveness to citizens’ needs including gender sensitivity and climate protection.
- Methodological conditions for integrated management models improve. Municipal services will therefore become better, more efficient and climate-friendly in the long term.
- Knowledge sharing and communication between cities and with state authorities are improving. Exchange on good practices and newly created support mechanisms contribute to the dissemination of more citizen-centred and climate-friendly services.