Content
As digitalisation has become a central driver for economic and social development in Egypt, the government requires a comprehensive ecosystem to succeed in the digital transformation. This includes IT infrastructure, skilled people, as well as a proper legislative framework.
Despite all its benefits, establishing a comprehensive e-government in Egypt also comes with several challenges. This includes scepticism from civil servants worried they will be replaced by technology, resistance to non-paper-based processes, low digital literacy rates in both citizens and civil servants, a lack of governing policies to regulate ICT, and a digital divide that amplifies existing inequalities. The government's ambitions to greatly advance innovation and technology through digitalisation also bears the risk of leaving behind marginalised groups, who are not equipped to keep up with this rapid transformation, including persons with disabilities.
Objective
The Government of Egypt is creating the prerequisites for the digital transformation of the public administration with a more citizen-centric and innovative approach.
Approach
To achieve its goals, the project cooperates with a wide array of relevant actors from the ICT ecosystem, while adhering to the "Leave No One Behind" (LNOB) principle. The project follows a multifaceted approach along the following dimensions:
Creating institutional and process-related perquisites for a citizen-oriented, innovative digital transformation through better regulation and strategic coordination.
Better preparing human resource management in the public administration for the digital transformation.
Improving the ability of the public administration to provide digitalised user-centric public services.
Developing the institutional and personnel foundations for innovation management in the public administration.