Context:
The Jordanian Government is facing a series of fundamental problems – crises in neighbouring countries, widespread unemployment and high levels of debt – which are restricting the Government’s scope for action.
This situation is driving societal pressure on the state to push forward with reforms to increase public participation and improve services. The quality of services, fact-based and needs-based legislation and staff recruitment and career development in public service all require improvement.
The Jordanian Government has committed itself to boosting transparency and participation in government activities. The international community is helping the country to implement comprehensive economic and political reforms.
Objective:
The actions of the Jordanian public administration are focused more closely on the needs of the population.
Approach:
Firstly, the project is supporting the Jordanian Government with preparing and realising an overarching strategy for reforming public administration. To achieve this, it is advising the Prime Ministry, building public administration capacities and assisting with individual measures to implement the reform strategy.
Secondly, the project is promoting state regulation based on academic research findings and the needs of the population. For this purpose, it is training employees in public service to better assess the consequences of policies and regulations. It is also connecting external specialist organisations.
Thirdly, the project is introducing HR management processes in public service that are based on expertise by advising public administration on formulating skills-based job profiles and offering training on this subject.
Fourthly, the project is supporting the public administration to improve the provision of services to citizens. Therefore, it is training employees of Comprehensive Service Centres, modernizing administrative services and providing a concept to review quality standards of e-government services.